FAQ's

Our FAQ section is here to answer common questions about our service offering. If you can’t find the answer you’re looking for here, reach out to our customer service team and we’ll be happy to assist you directly.

In most cases the process should be complete within the hour of receiving your details.

Yes, that can be arranged. Contact our team to discuss your exact requirements.

We have a real-time driver tracking system that can be accessed via our client portal.

You’ll receive instant access to a signed POD upon delivery via our client portal.

No, but if you have an order that requires interstate shipping from Melbourne, we can arrange interstate freight through our network of partners.

We have a comprehensive safety and compliance induction process for all new drivers, as well as ongoing training and compliance programs. Our systems are built to ensure transparency across the activities of our drivers.

We have a number of refrigerated vehicles in various sizes. Contact our team to discuss your exact requirements.

We do not offer 3PL warehousing.

We’re happy to accommodate ‘COD’ deliveries for those without an account. However, creating an account will allow us to tailor a dedicated solution to your business.

Yes, we have a number of vehicles leaving from Melbourne to regional Victoria each day and are always looking to expand our regional service.

We have a large variety of vehicles in our fleet, from 1 Tonne Utes to Semi-Trailers. Learn more about our fleet, here.

Yes, we provide cross-docking services. This is especially attractive for our clients who transport stock to regional Victoria.

For every new site our drivers and operations team will undertake a site induction process, to ensure we provide an efficient and safe service.

We have client liaison and driver liaison officers regularly attending client premises to ensure that operationally, drivers are meeting our client’s requirements and are happy with our performance.

Yes, all of our drivers are operating in line with current COVID-Safe best work practices.